Our People
DTC’s people are central to the safe and reliable delivery of its mobility services. The Company focuses on fair employment practices, capability development, and workforce wellbeing to support consistent performance and long‑term organisational resilience.
Fair Employment and Workforce Development
DTC supports workforce wellbeing and professional development through fair employment practices and clear people management processes. A positive and inclusive work environment supports engagement, service quality, and operational consistency across the organisation.
A comprehensive Human Resources Policy governs recruitment, onboarding, training, performance management, compensation, benefits, employee relations and offboarding processes. These policies provide a consistent framework for equal opportunity, transparency, and effective workforce management.
Fair Labour Commitment
Dubai Taxi Company is committed to fair treatment, safety, and wellbeing for all employees and contractor drivers. The Company ensures equitable working conditions, provides a safe and healthy workplace, and promotes respect, dignity, and welfare across its operations.
Workforce Composition
DTC operates a diversified workforce model comprising drivers and employees across multiple service lines. Taxi and limousine drivers operate under DTC sponsorship on a performance‑based commission model, while bus and My Driver service drivers are directly employed with fixed salaries and benefits. Administrative, technical, and operational teams support service delivery, safety, and the execution of the Company’s strategic priorities.
| 2023 | 2024 | 2025 | |
|---|---|---|---|
| Total employees | 556 | 554 | 570 |
| Total employees (men) | 487 | 494 | 507 |
| Total employees (women) | 69 | 60 | 63 |
| 2023 | 2024 | 2025 | |
|---|---|---|---|
| Employees of 18‑25 years | 3 | 4 | 12 |
| Employees of 26‑45 years | 326 | 336 | 350 |
| Employees of 46‑55 years | 153 | 152 | 149 |
| Employees of 55+ years | 74 | 62 | 59 |
New People Initiatives and Policy Enhancements
In 2025, DTC introduced several structured people initiatives to strengthen engagement, governance, and employee development. These enhancements supported workforce sustainability, performance alignment, and organisational growth.
- Recognition Policy establishing a structured framework to acknowledge employee contributions and desired behaviours aligned with Company values.
- Launch of the Kafo digital recognition portal enabling monthly, real‑time appreciation across teams.
- Comprehensive revision of the HR Policy to enhance clarity, governance, and regulatory alignment.
- Introduction of a Diploma Sponsorship Programme to support capability development aligned with business needs and future skills.
| 2024 | 2025 | |
|---|---|---|
| Total Drivers | 18,621 | 18,743 |
| Taxi and limousine | 15,671 | 14,633 |
| Delivery bike | 1,799 | 2,945 |
| Bus | 1,151 | 1,165 |
| 2024 | Percentage | 2025 | Percentage | |
|---|---|---|---|---|
| Male | 18,229 | 97.9% | 18,424 | 98.3% |
| Female | 392 | 2.1% | 319 | 1.7% |
