Materiality Assessment

Impact materiality assessments enable DTC to identify and prioritise the sustainability issues that have the most significant impact on people, the environment, and the economy.

As part of its ESG strategy development, DTC carried out an materiality assessment in line with the impact materiality principle of the GRI Standards 2021. The assessment considered DTC’s actual and potential impacts across its operations, alongside sector‑specific challenges, regulatory developments, market expectations, and peer practices.

Materiality Process

  • A peer benchmarking and standards review identified 19 potential material topics relevant to DTC’s operating context.
  • These topics were underpinned by 135 specific impact themes, capturing environmental, social, and economic impacts across the value chain.
  • Input was gathered from more than 60 internal and external stakeholders, including management, employees, customers, investors, regulators, digital partners, and local communities.
  • Stakeholder feedback, management interviews, and expert judgement were analysed together to assess the severity and significance of each impact.
  • As a result, eight material topics were prioritised, with climate change additionally elevated based on expert judgement and internal stakeholder input, reflecting its strategic importance to long‑term mobility and decarbonisation.
Materiality Matrix and Material Topics
E

Environmental

10 Climate change
11 Energy and fuel efficiency
13 Water management
14 GHG emissions and air quality
16 Waste management
S

Social

1 Health and safety
2 Driver development and wellbeing
6 Customer service
7 Employee development and wellbeing
9 Human rights
15 Development of local communities
17 Urban mobility
19 Diversity and inclusion
G

Governance

3 Ethics and compliance
4 Cybersecurity, data privacy, and innovation
5 Corporate governance
8 Business development
12 Sustainability management
18 Supply chain management